The Massachusetts Department of Transportation (MassDOT) is warning residents about the resurgence of a text message scam aimed at defrauding drivers with claims of unpaid tolls through EZDriveMA. The scam, which initially surfaced in June 2024, has intensified during the holiday season, exploiting unsuspecting motorists.
The fraudulent scheme, known as “smishing” (a blend of SMS and phishing), involves deceptive text messages purportedly from EZDriveMA. These messages urge recipients to resolve supposed unpaid tolls by clicking on a provided link, with threats of late fees if payment is delayed.
MassDOT Denounces Text Payment Requests
MassDOT Highway Administrator Jonathan Gulliver clarified that EZDriveMA does not request payments through text messages. “These scammers play on people’s instincts to avoid penalties and do the right thing, which makes the scheme effective,” Gulliver told WBZ-TV.
The scammers appear to target phone numbers associated with regions near tolling authorities. However, they lack specific details about their targets and rely on victims sharing personal and financial information through the fraudulent link.
Protect Yourself Against Smishing Scams
MassDOT is urging drivers to exercise caution and avoid clicking on links from unknown sources. Here are their key recommendations:
- Ignore and Delete: Do not engage with suspicious messages. Delete them immediately.
- Verify Communications: Visit the official EZDriveMA website or call customer service at 877-627-7745 to confirm toll-related notifications.
- Secure Your Information: If you’ve clicked on a suspicious link or shared personal details, contact your bank or credit card company to report potential fraud and secure your accounts.
For those who believe they’ve received such scam texts, MassDOT advises filing a complaint with the FBI’s Internet Crime Complaint Center (IC3). Include details such as the originating phone number and the fraudulent website link in the complaint.
Impact and Ongoing Efforts
The smishing scam gained traction in Massachusetts in 2024 by targeting individuals with seemingly minor toll amounts, making it more likely victims would comply without suspicion. The success of these small-scale frauds has underscored the need for increased awareness.
Jacquelyn Goddard, MassDOT’s Director of Communications, encouraged vigilance. “We urge customers to stay alert and contact us via www.EZDriveMA.com if they have any doubts about the authenticity of EZDriveMA communications,” she stated.
A Community Call to Action
MassDOT and local authorities continue to work diligently to counteract such fraudulent activities. They encourage the public to remain cautious and report any suspicious messages. By following these precautions, residents can protect themselves and help prevent others from becoming victims of this scam.
The resurgence of the EZDriveMA text scam serves as a stark reminder of the importance of cyber vigilance. Staying informed and taking proactive measures can safeguard against these types of fraudulent schemes.