If you need the official ticketmaster phone number for immediate help with orders, refunds, or account access, this article provides the verified contact options, updated hours, and practical steps to reach support as quickly as possible.
Table of Contents
Primary phone line and hours
Ticketmaster’s main U.S. customer service number is 1-800-653-8000. Representatives are available Monday through Friday from 9:00 a.m. to 8:30 p.m. local time, Saturday from 9:00 a.m. to 7:00 p.m. local time, and Sunday from 9:00 a.m. to 6:00 p.m. local time. These hours give customers an extended window to resolve issues related to ticket delivery, account problems, and event concerns.
National sales and additional contact options
For customers who want to place orders by phone when phone sales are available, Ticketmaster offers a separate National Sales line at 1-800-745-3000. This number is designed specifically for purchasing tickets rather than troubleshooting existing orders. Always check your event’s listing to confirm whether phone sales are offered.
Start with the Help Center and chat
Ticketmaster’s Help Center and the My Tickets dashboard can resolve many problems faster than a phone call. Customers can resend confirmations, access mobile tickets, check transfer details, or view event status updates directly online. The chat option, accessible when signed in, provides targeted support for issues tied to a specific order.
What phone agents can help with
Phone representatives handle a wide range of customer needs, including payment issues, order lookups, mobile ticket troubleshooting, account access problems, and questions about refunds or exchanges when available. Some situations, such as venue policies or event-specific refund decisions, may require contacting the event organizer or venue. Having your order number and purchase details ready before calling makes the process smoother.
Best time to call and what to expect
Call volume increases during major ticket releases, presales, and event cancellations. To reduce hold time, call early on weekday mornings. Weekend and evening support is available, but lines can move more slowly during peak demand. Using chat or online support tools can sometimes reduce wait times.
Prepare before calling
To speed up verification:
- Have your order confirmation number ready.
- Use the email address associated with the purchase.
- Keep the last four digits of the payment method on hand.
- If you have mobile ticket issues, keep your device nearby in case support needs screenshots or step-by-step checks.
Alternative support channels
If the issue is not urgent, Ticketmaster’s Help Center allows customers to submit a request form for assistance. This method is useful when documentation needs to be attached or when the matter is not time-sensitive. Email-style support also provides a record of communication, which some users prefer for tracking ongoing issues.
When you should contact the venue or promoter
Certain event rules—such as bag policies, seating restrictions, ADA accommodations, or day-of-show updates—come directly from the venue or promoter. For canceled or rescheduled events, Ticketmaster posts instructions on each event page, but some refunds or exchanges may be processed by the event organizer. Always check your event’s specific details for the correct point of contact.
Security reminders for safe communication
Only use published phone numbers from Ticketmaster’s official contact information. Avoid unofficial third-party numbers, which may be outdated or fraudulent. Never share full credit card information with anyone who calls you unexpectedly. If something seems suspicious, verify through your Ticketmaster account or Help Center before providing details.
Quick checklist before you call
- Use the correct customer service line: 1-800-653-8000.
- Use the National Sales number for ticket purchases: 1-800-745-3000.
- Sign into My Tickets for faster online help.
- Gather your order and payment details.
Final tips for the fastest resolution
Urgent issues are best handled by phone, but the chat and Help Center options often provide faster responses for routine questions. If your concern requires documentation or written confirmation, the help-request form is often the most efficient path. Being prepared and using the right contact channel will reduce wait times and help resolve your issue more smoothly.